Guides: your rights when a flight goes wrong
What you are owed when a flight is delayed or cancelled, explained case by case, with the rules and the court rulings behind them.
- Flight delayed 3 hours or more: your compensation under EU261
When a delayed flight pays up to €600, how the delay is measured, when the airline does not pay, and how to claim.
- Flight cancelled: refund, new flight and compensation under EU261
What the airline owes you when it cancels: a refund or another flight, meals and a hotel, and up to €600 if you were told less than 14 days before.
- Extraordinary circumstances: when an airline can refuse EU261 compensation
Weather, strikes, technical faults, bird strikes, air traffic control: what counts as extraordinary, what does not, and what the airline owes you anyway.
- Missed connection: compensation for connecting flights under EU261
When a late first flight makes you miss your connection: how the delay is counted, which journeys are covered, and who pays.
- UK261: flight delay compensation from and to the UK
The UK’s version of the EU rules after Brexit: which flights it covers, up to £520, and how it differs from EU261.
- Turkey (SHY-YOLCU): flight delay and cancellation compensation
Turkey’s own passenger rights rules: which flights they cover, €100 to €600 paid in lira, and why only technical or operational delays pay.
All 254 airlines and their claims channels →
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