easyJet compensation: which rules cover your flight, and how to claim
easyJet is three airlines sharing one name and the U2 flight code: easyJet UK, easyJet Europe and easyJet Switzerland. On most flights you do not need to know which one flew you; on flights into Europe from outside, it decides the rules.
The three easyJet airlines
- easyJet UK, with a UK licence, flies the aircraft based in the UK: Gatwick, Luton and Manchester, for example.
- easyJet Europe, with an Austrian licence and so an EU airline, flies the aircraft based in the EU: Milan, Paris, Berlin and Amsterdam, for example.
- easyJet Switzerland, with a Swiss licence, flies the aircraft based in Geneva and Basel.
To tell which one flew yours, look up the aircraft’s registration on a flight-tracking site: G- is easyJet UK, OE- easyJet Europe, HB- easyJet Switzerland.
Where it makes no difference
- From an airport in the EU, Iceland, Norway or Switzerland: EU261, up to €600, whichever easyJet flew it.
- From the UK: UK261, up to £520.
That is most easyJet flights, including every flight between the EU and the UK.
Flights into Europe from outside
On a flight from outside Europe, from Marrakech, Hurghada or Antalya for example, the airline that flew it decides:
- easyJet Europe, into the EU: EU261, up to €600.
- easyJet UK, into the UK or the EU: UK261, up to £520.
- easyJet Switzerland, into Switzerland or the EU: EU261, under the agreement between the EU and Switzerland.
The rights are the same; what changes is the law your claim cites and the currency.
How much
- €250 or £220 for flights up to 1,500 km.
- €400 or £350 for flights between 1,500 and 3,500 km, and €400 for every flight over 1,500 km within the EU.
- €600 or £520 for longer flights; the airline may pay half if you arrived at least 3 but less than 4 hours late.
For a delay, what counts is reaching your final destination 3 hours or more late. For a cancellation, being told less than 14 days before, unless the new flight kept close to your original times.
Flights from Switzerland
On a flight from Geneva or another Swiss airport, a delay is the uncertain case: compensation for delays comes from a ruling of the EU Court (Sturgeon), which Switzerland is not bound to follow, and a Swiss court has refused it. You can still claim; a cancellation is compensated in any case.
Basel’s airport is in France: EU261 applies there in full.
When easyJet may not have to pay
Only if it proves that extraordinary circumstances caused the delay or cancellation and that it took every reasonable measure to avoid it, including another flight. Bad weather, air traffic control restrictions, security events or strikes outside the airline can qualify. A technical fault, or a strike by the airline’s own staff, usually still counts as its responsibility.
How to claim from easyJet
Send your claim through easyJet’s official claims form. easyJet takes claims for all three airlines through the same form.
Have your booking reference and boarding pass to hand. Dueply checks your flight, tells you whether you may be owed and prepares the letter to paste into the form, with no commission.
Claim as soon as you can: the time limit depends on the country.
easyJet is one of the 254 airlines whose claims channel Dueply knows. Dueply checks flights on every airline the rules cover. All 254 airlines and their claims channels →
Check your flight in the Dueply app: three checks free every month.
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